Delivery/Returns

Delivery/Returns

Delivery Fee

Lagos- #1500 (Flat rate, Non-negotiable and Non-refundable)

Delivery in Lagos takes 1-3 days after placement of order.

The Payment on delivery option is ONLY available for Lagos customers.

 

Other states in Nigeria- #3000 (Flat rate, Non-negotiable and Non-refundable) 

We deliver with GIG Logistics through home delivery for Port Harcourt Abuja and Warri Only while you would be contacted to pick up your order from their office for other states in Nigeria.

Shipment is sent 24 hrs after payment has been received.

Free Delivery 

- We offer free delivery on all orders above N30,000 Nationwide. ENTER DISCOUNT CODE: 30KFREEDELIVERY

 

Returns Policy

  • Items bought in-store have been viewed, tried on and assumed to be in good condition and therefore do not qualify for returns or exchange.
  • Items ordered online and delivered within Lagos are eligible for returns ONLY at the point of delivery but our delivery fees are non-refundable. 
  • Items ordered online and delivered to other States in Nigeria which have been paid for are not eligible for returns. This decision is as a result of persistent abuse of the policy by a few.

 

We however have applied some diligence in ensuring our esteemed customers purchase exactly what they desire;

 

  • We provide a proper guide for sizes, kindly go to http://www.questworld.com.ng/content/Size-Guides.
  • There is a product description of each item displayed.
  • We have put in place Total Quality Management (TQM) procedures that also ensures that goods delivered are in great shape and undamaged.
  • You can zoom in on the models for closer observation of the apparel or accessory.
  • Our dispatch would wait for you (Lagos Only) to check the items bought properly before acceptance. The check must happen in the presence of the dispatch rider and within reasonable time. 

 

Thanks for shopping with Quest World Boutique.